الوصف

CONTACT CENTER AGENT Summery: To improving the customer experience, speed up responses and reduce sbandons, boost customer satisfaction, improve forecast accuracy, get deeper customer engagement. Responsibilities: 1- Receive & handle customer orders through phone calls. 2- Enter the customer information to the system. 3- Perform the payment online task. 4- Receive, handle, track & close the customer inquiries. 5- Receive the customer complaints & feedback through the various communication channels, handle it and escalate it to the Customer Centric Agent for further closure. 6- Social media applications handling: a.Instagram handling (retailing, customer complaints, customer inquiries, medical consultancy, receiving orders through direct messages). b.WhatsApp handling (retailing, customer complaints, customer inquiries, medical consultancy, receiving orders through direct messages, update the daily status with the daily offers). c.Website, Taw9eel, Talabat handling orders. 7- Insurance handling (receive the claims, proceed with approvals, forward it to the pharmacists). 8- Perform the job of medical consultancy and reply to all the customer inquiries. Qualifications & Experience: 1- Minimum qualifications and experience: • Bachelor Degree of Pharmacy or any equal qualification. 2- Years of experience: fresh graduate is preferred. 3- Language: arabic, english. Please email your CV to: jobs@pharmazone-kw.com Pharmazone Pharmacy

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